Jolt Consulting Group helps companies achieve Service Excellence, which strengthens long term customer relationships and boosts customer loyalty, yielding higher revenues. We provide a range of services for:
- Service and support providers
- Technology company’s targeting the service industry
Our services are used by a wide range of clients including service organizations, technology providers, e-Commerce retailers, utilities, telecommunication companies and manufacturers.
We help each type of organization better understand customers, optimize processes, accelerate business growth, and select and implement technologies to improve operations. Our clients partner with us because our unparalleled domain expertise yields savings, while helping to grow their businesses. We are passionate about improving customers’ experiences and our passion seeps into all we do and provide.
We specifically focus on the following services:
- Technology Implementation Services
- Providing full system integration (SI) support as well as individual project managers (PM), business analysts (BA), technical leads (TL), developers (DEV) and subject matter experts (SMEs)
- Technology Identification and Selection Initiatives for Mobile Workforce Management, Field Service Automation, CRM, GPS, AVL and Related Solutions
- Strategic Technology Needs Assessments
- RFI, RFQ and RFP Development
- Contract, SOW Review and Negotiation
- Performance Management Implementation & Review
- Organizational Change & Business Process Re-engineering (BPR)
- Positioning and Marketing Strategy Development
- Marketing collateral, including white paper development, customer success stories, solution briefs, web site content and update, SEO, etc.
- Target market development, including lead generation, appointment setting, and custom research
We have developed a suite of service areas ranging from broad, strategic services to focused deliverables found within our ServiceJolt suite of services. The following diagram provides an overview of our service areas:
Our approach is to focus on delivering practical solutions that can only come from more than 20 years of true industry experience, not vanilla recommendations lacking real world knowledge. By choosing to partner with Jolt Consulting Group, you are selecting someone that will measure our success using the very same metrics used to measure your success — your business outcome.
To learn more about how the industries in which we operate, please visit the Industries section of our site.