- About
- Why JCG?
- ServicesJolt Consulting Group is focused on delivering measurable business value to our clients in the service industry. We specialize in helping utility, telecommunication, retail, medical, manufacturing, and technology organizations examine their strategies, processes and customer interactions all with any eye towards radically improving their customer loyalty.
- IndustriesThis is a test
- Our Views
- ResultsJolt Consulting Group is focused on delivering measurable business value to our clients – whether a service provider or a technology provider – in the service industry. As such, all engagements will have clearly defined objectives and metrics defined prior to ever engaging with us. This approach ensures we have a clear, mutual understanding of the project and expected outcomes. Testamonials “We were struggling with selling additional services to existing customers. Jeff came aboard and in very short order performed an assessment of our organization, tools and processes and made several, easy to implement recommendations. He helped us get started by showing us how to use his recommendations in practice. As a result of the improvements, we won our largest contact in the last several years with one of our strategic customers. We were extemely pleased with the results and I would highly recommend Jeff and Jolt Consulting Group to anyone looking to grow their service business. – Chris Gennoy, President “Jeff has always been a trusted, reliable resource for myself and my team at Vectren. He has tremendous vision, a unique ability to translate that vision to actionable plans and most important delivers on all of the commitments he…
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Unveiling the Jolt Consulting Group Service Performance Framework
Over the last several years most service organizations have made significant investments in CRM, field service software, and/or spare parts management and planning solutions. The principal reasons: to improve service efficiency, strengthen customer satisfaction, control service costs, increase service revenues, and boost service’s contribution to …
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Service Management 4.0 – The Future Service Management Platform
Service management systems have emerged as critical platforms that enable companies to better connect with customers and develop deep customer loyalty in a hyper-competitive global economy. Strong service management platforms can provide a means of differentiating products, while at the same time handsomely contributing to …
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Managing Through Natural Disasters – Keys to Effectively Managing Field Service Response
It seems far too often today that news of some form of natural disaster is dominating the headlines. Over the past year we’ve had fires in the southwestern part of the US, vicious tornadoes that wreaked devastation across the country, flooding in the Northeast and …
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Turn Your Vision into Reality – Four Keys to Achieving Your Strategic Vision
0Achieving an organizational strategic vision is perhaps one of the most complex business challenges facing organizations today. Countless Harvard Business Reviews have been done that highlight the trials and tribulations of organizations in their quest to achieve a stated vision. Competitive, shareholder and marketplace pressures …
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Jolt Consulting Group Whitepaper – Why Introducing Schedule Optimization is a Bad Idea – At Least Day 1
In today’s field service software market, a key element of all software vendor offerings is a capability known as schedule optimization. All field service software vendors tout the benefits of optimization including reduced travel time, improved utilization, fewer needed resources in the back office and …
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Jolt Consulting Group Whitepaper – Service Performance Framework
While many organizations have some notion of reporting or business intelligence, a performance framework is much broader and requires a more significant investment or time and money. The Service Performance Framework is a strategic blueprint service executives can use to enable them to achieve best-in-class …
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Jolt Consulting Group Whitepaper – An Introduction to Strategic Planning for Service Organizations
This paper will examine the role of strategic planning within service organizations and describe the high level steps necessary to implement and monitor an effective strategic plan. The main objective of strategic planning is to translate a desired “vision” or “outcome” into a series of …
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