- About
- Why JCG?
- ServicesJolt Consulting Group is focused on delivering measurable business value to our clients in the service industry. We specialize in helping utility, telecommunication, retail, medical, manufacturing, and technology organizations examine their strategies, processes and customer interactions all with any eye towards radically improving their customer loyalty.
- IndustriesThis is a test
- Our Views
- ResultsJolt Consulting Group is focused on delivering measurable business value to our clients – whether a service provider or a technology provider – in the service industry. As such, all engagements will have clearly defined objectives and metrics defined prior to ever engaging with us. This approach ensures we have a clear, mutual understanding of the project and expected outcomes. Testamonials “We were struggling with selling additional services to existing customers. Jeff came aboard and in very short order performed an assessment of our organization, tools and processes and made several, easy to implement recommendations. He helped us get started by showing us how to use his recommendations in practice. As a result of the improvements, we won our largest contact in the last several years with one of our strategic customers. We were extemely pleased with the results and I would highly recommend Jeff and Jolt Consulting Group to anyone looking to grow their service business. – Chris Gennoy, President “Jeff has always been a trusted, reliable resource for myself and my team at Vectren. He has tremendous vision, a unique ability to translate that vision to actionable plans and most important delivers on all of the commitments he…
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Jolt Consulting Group Releases Whitepaper Outlining Recommended Capabilities of Next Generation Service Management Platforms
Introduces Service Management 4.0, a Blueprint for Tomorrow’s Service Management Platform Saratoga Springs, NY (December 31, 2012)- Jolt Consulting Group, a provider of transformational business and technology services for the customer service industry, today released an updated whitepaper outlining the capabilities of a next generation …
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Customer Retention Program Now Offered by Jolt Consulting Group
New Program Focused on Helping Service Organizations Better Understand Customer Needs Saratoga Springs, NY, June 29, 2012 – Jolt Consulting Group, a provider of transformational business and technology services for customer facing organizations, today announced a new offering designed to help service-based organizations better understand …
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Software Implementation Services in Brazil Now Offered by Jolt Consulting Group
New Presence in Brazil Expands Software Implementation Services Delivery Capability Saratoga Springs, NY, May 10, 2012 – Jolt Consulting Group, a provider of transformational business and technology services for small to medium sized firms, today announced an expansion of its’ capabilities into Brazil. The expansion …
Read More Need Help Finding Quality, Service-Knowledgeable Candidates?
Jolt Consulting Group Has Access to a Broad Network of Talented Service Executives, Functional Managers, and Field Staff Saratoga Springs (January 17, 2012) – Are you struggling to find qualified, service-knowledgeable candidates to fill positions within your organization? Are you simply looking to augment your …
Read MoreJolt Consulting Group Releases Results of The Use and Benefits of Advanced Scheduling Software Study
In September 2011, Jolt Consulting Group commissioned a survey on the use and benefits of advanced scheduling software. 118 end-user respondents completed the survey (vendor responses and non-verifiable email addresses were removed) that explored why organizations use advanced scheduling software and the benefits they derive from its use. The completed …
Read MoreJolt Consulting Group and Plan b Solutions Announce Joint Service to Help Utilities Deploy AMI
Service is Based in Part upon Successful AMI Deployment at CoServ Electric, a Not-For-Profit Electric Co-Op in Texas Saratoga Springs, NY (October 18, 2011) – Jolt Consulting Group, a provider of transformational business and technology services for the customer service industry, and Plan b Solutions, …
Read MoreJolt Consulting Group to Offer Free Advanced Scheduling Assessments for Customer Service Industry
Company will offer Schedule Optimization ServiceJoltSM Service at No Charge through October 31, 2011 Saratoga Springs, NY - Jolt Consulting Group, a leading provider of business and technology consulting services for the customer service industry, announced that it will offer its Schedule Optimization ServiceJoltSM service …
Read MoreJolt Consulting Group Unveils New Service for Assessing Natural Disaster Preparedness in Field Service Organizations
0The new Jolt Consulting Group service, “ServiceJolt – Natural Disaster,” will enable field service organizations to proactively plan disaster response strategies. The service will assess overall preparedness and provide pragmatic recommendations for how service organizations can minimize response costs, while maximizing service levels for customers. …
Read MoreJolt Consulting Group Conducting a Benchmarking Study on Advanced Scheduling in Field Service Market
SARATOGA SPRINGS, N.Y., (August 25, 2011) – Jolt Consulting Group, a leading provider of management and technology consulting services for the field service industry, announced that it has commissioned a benchmarking study on advanced scheduling. The study will examine how organizations use and the benefits …
Read MoreJolt Consulting Group Outlines Keys Field Service Organizations Should Consider When Managing Through Natural Disasters
Position Paper Outlines Keys for Effectively Managing Field Service Response Before, During and After a Natural Disaster Saratoga Springs, NY (August 3, 2011) – Jolt Consulting Group, a leading provider of management and technology consulting services for the field service industry, today released a new …
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