- About
- Why JCG?
- ServicesJolt Consulting Group is focused on delivering measurable business value to our clients in the service industry. We specialize in helping utility, telecommunication, retail, medical, manufacturing, and technology organizations examine their strategies, processes and customer interactions all with any eye towards radically improving their customer loyalty.
- IndustriesThis is a test
- Our Views
- ResultsJolt Consulting Group is focused on delivering measurable business value to our clients – whether a service provider or a technology provider – in the service industry. As such, all engagements will have clearly defined objectives and metrics defined prior to ever engaging with us. This approach ensures we have a clear, mutual understanding of the project and expected outcomes. Testamonials “We were struggling with selling additional services to existing customers. Jeff came aboard and in very short order performed an assessment of our organization, tools and processes and made several, easy to implement recommendations. He helped us get started by showing us how to use his recommendations in practice. As a result of the improvements, we won our largest contact in the last several years with one of our strategic customers. We were extemely pleased with the results and I would highly recommend Jeff and Jolt Consulting Group to anyone looking to grow their service business. – Chris Gennoy, President “Jeff has always been a trusted, reliable resource for myself and my team at Vectren. He has tremendous vision, a unique ability to translate that vision to actionable plans and most important delivers on all of the commitments he…
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WeeklyJolt – Linkedin groups
Welcome to this week’s edition of WeeklyJolt, the Jolt Consulting Group blog. We would like to thank those of you who provided responses to our question on the state of the Gartner magic quadrant. Much to my surprise, organizations don’t really seem to place significant …
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WeeklyJolt – Where is Gartners Coverage of Field Service
Welcome to this week’s edition of WeeklyJolt, the Jolt Consulting Group blog. We would like to thank those of you who participated in our advanced scheduling study that closed this past Friday, September 9, 2011. We had over 115 end-user participants from around the world …
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WeeklyJolt – Survey Time
0Welcome to this week’s edition of WeeklyJolt, the Jolt Consulting Group blog. We would like to thank those of you who responded to last week’s question on the investments organizations are making during the difficult economic times, we received a number of emails. It would seem …
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WeeklyJolt – Economic Turmoil Equals Service Opportunity
Welcome to this week’s edition of WeeklyJolt, the Jolt Consulting Group blog. We would like to thank those of you who responded to last week’s question, we received a number of emails. From our un-scientific poll, it seems that nearly 50% of respondents are pursuing …
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WeeklyJolt – Mobile, Mobile Everywhere
Welcome to this week’s edition of WeeklyJolt, the Jolt Consulting Group blog. We would like to thank those of you who responded to last week’s question, we received a number of insightful comments. Plans for managing during a natural disaster include: “we have mutual aid …
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WeeklyJolt – Managing During Natural Disasters
Welcome to this week’s edition of WeeklyJolt, the Jolt Consulting Group blog. We would like to thank those of you who responded to last week’s question, we received a number of insightful comments. Ideas for managing the increasing proliferation of electronics within field equipment include: …
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WeeklyJolt – Electronics and the Challenge for Service Organizations
Welcome to this week’s edition of WeeklyJolt, the Jolt Consulting Group blog. Based upon the very positive feedback from the last several posts, we are going to be offering a weekly prize to continue encouraging your participation. More on that later. There can be little …
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WeeklyJolt – The Holy Grail in Service — Accurate Forecasting of Future Demands
For many service organizations, the holy grail is the ability to accurately forecast future demands so that they can proactively address any shortcomings and better position themselves to exceed customer expectations. This is no small feat, especially in the ever changing service industry. Some would …
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WeeklyJolt – Why Change Matters in a Realizing a Strategic Vision
Perhaps one of the most overlooked aspects of effective strategy execution is proactively establishing a change management plan. No matter the organization or strategy objectives, changing the organization in some manner will no doubt be an integral part. Why, though, is change management is such …
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WeeklyJolt – Strategy Attainment in Service Organizations
One of the more confounding problems service executives face is the attainment of their strategic vision for the business. One of the very best tools service executives can use to transform their organization and realize dramatically improved business results is the effective use of a …
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